by Peter Sandman
The word “denial” has lots of uses and lots of definitions in
different fields. Even within risk communication, the word gets used
with widely varying meanings that are usually more implicit than
carefully defined. I’m just as guilty of this as anyone else. Without
pretending to have come up with a definitive typology, let me try to
tease apart three kinds of denial I think are important in risk
communication.
All three matter mostly in
precaution advocacy.
And all three are in contrast to the usual core problems in precaution
advocacy, ignorance and apathy. When you’re trying to rouse people to
action about a risk, the principal barrier is generally that they don’t
know enough or don’t care enough (or both) to take the risk seriously. Denial masquerades as apathy. Maybe some denial can even be seen as a
kind of apathy. But it’s different from ordinary apathy in important
ways.
Denial type one: It hurts to think about it
In my 2003 article on “
Beyond Panic Prevention,”

I wrote about denial as an antidote to panic: People so frightened
they’re at risk of panicking go into denial instead. “Like apathetic
people,” the article notes, “people in denial are reluctant to pay
attention to the issue; if pushed to talk about it, they do so without
emotion.” The key difference is how they respond to alarming
information. “Apathetic people don’t have much initial interest in your
warnings, but once you get through to them they become more concerned.
But people in denial have a very different response: The scarier your
message, the deeper into denial it pushes them.”
In this article and elsewhere, I have written about a number of ways to reduce and prevent this type of denial. Here are seven:
- Legitimate the fear, so it can be acknowledged and accepted.
- Provide action opportunities. People are less in need of denial if they have things to do.
- Provide action choices. People are less in need of denial if they have things to decide.
- Focus on victims who need to be helped and potential victims who need to be protected. Love is a bulwark against denial.
- If appropriate, focus also on malefactors who need to be caught and
punished. Unless it escalates into out-of-control rage, or is itself
denied, anger is also a bulwark against denial.
- Model tolerating fear, not being fearless. You’re finding it scary
too, but you’re bearing your fear and addressing the situation – so
maybe I can too.
- Stress determination but not necessarily optimism, rather like
Winston Churchill in the dark days of early World War II: “We will fight
them on the beaches….”
I went into a lot more detail in my 2009 website column on “
Climate Change Risk Communication: The Problem of Psychological Denial.” This column discusses at length two key sources of climate change denial:
cognitive dissonance and
intolerable emotion
(The discussion of climate change “psychological denial” in this
article has nothing to do with the “strategic denial” of people with a
stake in convincing others that global warming isn’t real or the
“intellectual denial” of people who are genuinely skeptical about the
majority’s evidence.)
This 2009 column implies a much broader definition of denial than I
was using in 2003. Now it’s not just fear that can make you “go into
denial.” So can guilt, sadness, anger, and other emotions. And so can
the uncomfortable feeling (cognitive dissonance) that arises when we
can’t make attitudinal sense of our own actions or lifestyles.
The “Climate Change Risk Communication” column also lists some
subtypes of what I am now calling “denial type one,” other than simply
claiming the risk isn’t so.
- Isolation of affect – acknowledging the risk without feeling its emotional punch.
- Intellectualization – acknowledging the risk but finding ways to deny its importance or urgency.
- Displacement – over-reacting to some other risk in order to avoid focusing on this one.
- Humor – turning the risk into an object of ridicule in order to avoid having to take it to heart.
“The core of denial is motivated inattention,” the column states. “I
direct my attention away from information that threatens to upset my
worldview or my emotional stability.”
Denial type one is mostly unconscious. People don’t usually say to
each other, or even to themselves, “I’m feeling too much cognitive
dissonance to think about this” or “I’m too emotionally distraught” to
think about this. They’re likelier to see themselves as simply
apathetic about the risk … or to see you as simply wrong that it’s
serious. You have to diagnose the denial in order to address it
effectively.
Denial type two: I don’t need any more worries to think about
I wrote about denial type two very recently, in my
July 2, 2013 Guestbook response.
In a nutshell: People often shrug off a risk in order to minimize
their distress. When very high distress trips an emotional circuit
breaker, that’s denial type one. But even if I’m not especially
distressed about an issue, I may well prefer to avoid
becoming
distressed about it. It’s not as if I were feeling some kind of stress
deprivation. I have enough stress in my life already. So I blow off
your warnings.
That’s denial type two.
In my July 2 Guestbook response I called denial type two “willed
apathy.” Like denial type one, it’s a kind of motivated inattention.
But the motivation is a lot less powerful and a lot more conscious than
it is in denial type one. It’s not that I can’t bear to think about the
new problem. I’d just rather not have to. Once you get me distressed
enough about it to overcome my resistance, I’ll add the new problem to
my worry agenda … and delete or diminish some older problem(s) to make
room.
Denial type three: It’s futile to think about
This is the kind of denial you’re calling my attention to. It usually goes under the label “learned helplessness.”
Psychologist Martin Seligman and colleagues developed the “theory of
learned helplessness” in the 1960s and 1970s as an explanation for
depression. In a
key 1967 experiment
by Seligman and Maier, dogs that were shocked when there was no way to
escape learned to bear the shocks stoically without trying to escape.
Later when an escape route was available, they tended not to find it.
Having learned that there was nothing to be done to stop the torture,
the dogs became less able to learn newly available solutions.
At least in humans, the effect of learned helplessness isn’t just
cognitive. The motivation to try new coping responses is reduced. And
according to Seligman, an emotional state that resembles depression is
inculcated; people who learn that they’re unable to control their own
lives become passive and depressed.
As a risk communication concept, learned helplessness (denial type
three) is issue-specific rather than global. Learning that we can’t do
much about a specific problem makes us passive about that problem,
disinclined to take action about it or even to find out more about it.
Denial type three can be conscious or unconscious. Some people –
like you – announce that it’s futile to fight. Others just give up.
The boundaries between denial type three and the other two types are
fuzzy. If someone’s learned helplessness gets so pervasive that it
leads to depression, it starts to look a lot like denial type one: I
can’t bear to think about it. The fuzziness works in the other
direction too: People who can’t bear the emotional burden of addressing a
problem – such as climate change – may defend themselves from that
burden by insisting that the problem is hopeless. As for the border
between denial types two and three: If you’ve already got too many
problems on your worry agenda, it makes sense to focus on the ones that
are likelier to prove solvable.
What can we do to fight learned helplessness – your own or someone
else’s? I wrote about this at length in a 2012 Guestbook entry entitled
“
Why are people so politically inactive? Is it denial? Are they sheeple? What can be done?”
In that response I tried to distinguish denial (“I can’t bear what
I’m feeling”) from hopelessness/helplessness (“I believe there’s no
point in trying”). Now I’m calling them denial type one and denial type
three respectively.
The “obvious answer” to learned helplessness, I wrote then, “is to
try to bolster your audience’s sense of self-efficacy. But I think that
may be – in part, anyway – the wrong answer.” I continued:
According to the literature, the best way to increase
people’s self-efficacy is to arrange for them to have mastery
experiences; success breeds confidence. But there are other ways, most
notably modeling (“if she can do it so can I”) and social support (“if
he says I can do it, maybe I can”).
I don’t question any of that – but I think it’s probably
close-to-irrelevant when someone’s low self-efficacy is mostly a
rational response to reality….
Instead of cheerleading for efficacy, my hunch is that it will help more to get on the other side of the risk communication seesaw:
- “This feels almost futile, doesn’t it?”
- “At most we can only help a little – and maybe not even that!”
- “Even if we win a battle or two, we’re probably not going to change the world.”
The myth of Sisyphus – the Greek king compelled to roll a boulder
uphill forever – is powerful precisely because so much effort really
is Sisyphean. It can’t be good risk communication strategy to try to
convince people that it isn’t … or, worse, that they should feel like it
isn’t whether it is or not.
And yet things do change….
I think it is good strategy to acknowledge and even proclaim that
change and unchangeability are both characteristics of life; that it’s
hard to tell which of our efforts might make a (probably small)
difference and which efforts are doomed from the outset; and above all
that it’s more fun (“fun” in the most serious sense) to take your best
shot than to stand around watching.
This time around I want to add three more observations.
First, it’s worth noting that tasks often feel Sisyphean when they’re
not. To pick one example out of many: I can only guess how
discouraging the battle for gay rights must have felt until just the
past few years. Governments and companies do everything they can to
make their critics’ goals look unachievable. It’s often wise to ignore
the impression of futility and pursue the goal.
Second, community organizers are professionals at overcoming people’s
false sense of helplessness. Regardless of your political leanings,
you’ll find much of value in books like Saul Alinsky’s
Rules for Radicals.
Among other tips, Alinsky writes about the huge importance of early
victories, even manufactured victories achieved by aggressively
demanding something that was about to happen anyway.
And third sometimes we really
are helpless. Sometime it simply makes sense to give up, and save our
efforts for a more achievable goal.
The justly famous “Serenity Prayer” written by theologian Reinhold
Niebuhr and popularized by Alcoholics Anonymous asks God to “
grant me
the serenity to accept the things I cannot change, the courage to change
the things I can, and the wisdom to know the difference.” I certainly
don’t claim to possess the wisdom to know the difference.